Effective Date: September 29, 2025

CEU Pros LLC (“CEU Pros,” “we,” “us,” or “our”) operates https://ceupros.com (the “Site”) and provides continuing education (CEU) courses for licensed trades (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information, and outlines your choices and rights. By using the Site or Services, you agree to this Privacy Policy.

1. Information We Collect

We collect information that you provide to us, information collected automatically when you use the Site, and information from third parties:

  • Information You Provide: name, email, phone, mailing address, account credentials, payment and billing details, support communications, surveys, and course-related information (e.g., progress, quizzes, certificates).
  • Information Collected Automatically: IP address, device identifiers, browser type, operating system, referral URLs, pages viewed, links clicked, time spent, and cookie/SDK data.
  • Information from Third Parties: payment processors (e.g., transaction status), analytics providers, and integration partners (where applicable).

2. How We Use Information

We use collected information for purposes including, but not limited to:

  • Providing, maintaining, and improving our Site and Services
  • Account creation, authentication, and user support
  • Processing payments, billing, and refunds
  • Administering courses and assessments, tracking progress, and providing certificates
  • Sending you updates, newsletters, reminders, and marketing communications (where permitted)
  • Responding to inquiries, feedback, or support requests
  • Monitoring and analyzing usage trends, security, fraud prevention and abuse detection
  • Complying with legal obligations, enforcing our Terms of Service, and protecting our rights

3. Sharing & Disclosure

We do not sell personal information. We may share information as follows:

  • Service Providers: trusted vendors (e.g., hosting, payment processing, email, analytics, customer support) who access information only to perform services for us under confidentiality obligations.
  • Parent Company (Localboost LLC): CEU Pros is owned by Localboost LLC. We may share information with Localboost LLC for business operations, customer support, compliance, reporting, and internal governance.
  • Legal/Compliance: to comply with laws, regulations, lawful requests, or to protect rights, safety, and property.
  • Business Transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable notice/consent requirements.
  • With Your Consent: for any other purpose you authorize.

4. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, unless a longer period is required or permitted by law. Some state licensing boards require us to retain certain records—including course completions, certificates, assessment results, and related information—for a legally mandated period. We will retain such records as long as needed to comply with these requirements. When information is no longer needed, we will delete or anonymize it securely.

5. Cookies & Tracking

We and our partners use cookies and similar technologies to operate the Site, understand usage, and improve performance.

  • Essential: required for core functionality (e.g., login sessions).
  • Analytics/Performance: to measure and improve Site performance and features.
  • Functional: to remember preferences.
  • Marketing: to deliver or measure promotional content where applicable.

You can control cookies through your browser settings. Disabling some cookies may affect Site functionality. The Site does not currently respond to “Do Not Track” browser signals.

6. Your Rights & Choices

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection to processing, and portability of certain personal information, and to withdraw consent where processing is based on consent.

You may also opt out of marketing communications at any time (e.g., via unsubscribe links). To make a request, please contact us via our form at https://ceupros.com/contact.

7. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. We use encryption (e.g. TLS) for data in transit, access controls, and regular security reviews.

No method of electronic transmission or storage is perfectly secure. We cannot guarantee absolute security, and you use the Site and provide your information at your own risk.

8. Children’s Privacy

Our Services are not directed to children under 13 (or higher age thresholds where applicable), and we do not knowingly collect personal information from children. If we learn that we have collected such information without proper consent, we will delete it.

9. International Users

If you access the Site from outside the United States, you understand that your information may be processed in the U.S., where laws may differ from those in your jurisdiction.

10. Contact Us

For questions, requests, or concerns about this Privacy Policy or your personal information, please contact us through our online form: https://ceupros.com/contact.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the Effective Date above. Your continued use of the Site or Services after changes become effective signifies your acceptance of the updated policy.